Your Questions, Answered

  • Most of our products are made in India, in close collaboration with Slow Earth Studio, in Mumbai, who works with a team of skilled artisans, guiding every stage of the making process - from selecting the right textures and threads to perfecting the smallest embroidered detail. We also work with specialised partners in the UK and Germany to produce certain products.

  • We work predominantly with 100% natural cotton, a material that holds embroidery beautifully and softens with time and use. Our Bombay Deco coasters are printed on brushed gold aluminium dibond, chosen for their warm metallic surface and lasting durability. Every material is selected to deliver a sensory experience, for how it feels in the hand as much as how it looks.

  • Bombay Design Co. produces each design in batches of no more than 100 pieces. This is a deliberate choice, not a constraint.

    Staying small means we can work with skilled artisan groups who produce with care rather than volume, makers whose craft is exceptional, but who don't have the capacity to fulfil large industrial orders. It keeps our work human.

    It also means we order materials to match the run, not a forecast. Nothing sits in a warehouse waiting to be used. No excess fabric, no surplus stock, just what's needed, made with care and attention to details.

  • Yes, we do. For orders of 25 pieces or more, we can work with you to bring one of our existing designs to life in a way that feels personal to you. Get in touch with us on hello@bombaydesign.co

  • If something isn't quite right, we want to make it so. Please contact us on hello@bombaydesign.co within 14 days of receiving your order and we'll do our best to find a solution. Items must be returned in their original, unused condition.

  • Currently we ship across the UK only. Delivery timescales and costs are calculated at checkout. If you have a specific query about shipping to your location, please don't hesitate to reach out on hello@bombaydesign.co

  • UK orders typically arrive within 5-10 business days. We'll always keep you informed once your order is on its way.